Frequently Asked Questions
Frequently Asked Questions from our customers. If you can't find an answer to your question below then please call or email us
Can a decorative glass be installed in my door?
Yes. This program works especially well with steel and most fiberglass doors.
To determine if your door is steel, simply place a refrigerator magnet on it. If it sticks, you have a steel door. If the magnet does not stick, measure the center panels of your door from outside edge of the left panel to the outside edge of the right panel. If the measurement is 23" or less, you probably have a fiberglass door.
Wood doors with square panels or carvings or some type of glass in it require some modification to the door slab before glass can be installed. Extra materials and labor are required.
Visit our Qualify Your Entry Door page for more specific instructions.
Can people see right through this glass? I want my privacy.
The manufacturers of decorative glass understand your concerns, and have addressed the issue.
While there are varying degrees of obscurity, even the clearest glass has some type design that obscures the vision. The person walking down the sidewalk, or mowing the lawn usually cannot see through the glass with enough clarity to determine if anyone is even home.
We suggest you install a screw in motion detector on your outside porch light, set to turn the light on when people approach your front door. This will back light the outside, and make the glass even more difficult to see through, especially at night.
Can you help Builders?
Until recently, Dream Doors™ did not offer a discount program for remodelers or builders. However, many remodelers/builders have approached Dream Doors™ about purchasing a high quality custom built Dream Door for their customers.
If you are a licensed contractor and would like to offer your customers the option of having a high quality Dream Door installed into their home, email Mike Sheffield at firstname.lastname@example.org
Can you help Realtors?
If you are a realtor serving the northeast Florida market, we may be able to help you increase your customer's market appeal by increasing the home's curb appeal. It's no secret that a decorative entryway adds approximately 6% to the perceived value of a home (Fenestration trade magazine, October 2002) but what may not be known is how affordable it is to upgrade a home entryway.
Most home improvement projects cost thousands... but for just hundreds, Dream Doors™ can add decorative glass to your customer's existing door, adding market appeal, curb appeal and value.
If you are a licensed contractor and would like to offer your customers the option of having a high quality Dream Door installed into their home, email Sam Greene at email@example.com.
Does my glass have a warranty?
Absolutely. For decorative door glass and between-the-glass-blinds, it is ten (10) years on the product. Labor is covered for the first year.
We think it is important to note that our warranty is not prorated as with some. If your glass or frame fails anytime within the ten-year period, we will replace the unit at no charge to you (except for a change out fee after the first year).
Additionally, our glass frames are of a high performance design that does not require painting, but can be painted if desired, even a dark color. Beware of those that require the frame to be painted but only a light color. You may even place our frames behind a storm door!
How long can I expect to wait once my order is placed?
Most designs we have in stock, and installation can be scheduled within a few days (Jacksonville, Florida only). If the design you choose is out of stock usually a week or ten days is required. Installation takes about an hour to perform, with all work done on site.
How secure is this glass? Can't someone break right through?
All of our glass has at least two and most have three panes of glass thickness. The outside two panes are tempered safety glass. While they can be broken, the effort needed to break out one of these glass inserts exceeds the time and noise levels most crooks are willing to spend. They will simply give up and go to a less obvious location.
I know you can ship me the door, but how do I install it?
Our sales rep will send you the instructions on how to install your door, or you can go to Remodelnet.com to find a contractor in your area that will install the door for you (recommended).
Will you ship your products outside of Jacksonville, Florida?
Absolutely, we will sell and ship anywhere in the USA.